Our team has trained hundreds of thousands of employees on HCHB and related systems, workflows, and best practices, ensuring seamless adoption and operational alignment across multiple service lines.

We REJECT the idea of an overpriced HCHB “Optimization” PowerPoint deck. We do, however, conduct ongoing comprehensive system audits; identifying gaps, documenting recommendations, and executing system reconfigurations to enhance functionality and improve user experience.

DCC has created best practice Agency process documents and position-specific playbooks, serving as standardized training guides agency-wide.

We design and deploy custom setup of HCHB and related systems to align with best-practices, keeping your unique agency needs in mind, across multiple service lines, improving efficiency and compliance.

DCC successfully leads the transition to new HCHB features. One example spanned across 70+ branches, impacting nearly 2,000 employees through a three-month phased implementation that included system configuration, training, and deployment.

Our team develops and launches comprehensive program transformation, optimizing service delivery and aligning you’re agency’s processes with industry best practices.